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seiti  
#1 Posted : Thursday, August 14, 2014 1:36:56 PM(UTC)
seiti

Rank: Newbie

Groups: Registered
Joined: 8/14/2014(UTC)
Posts: 3
Austria

Hello,
as you can read from the subject I'm trying to install the MobileTogether Server on a German-speaking system (Windows 8.1).

Here the translation (in my words :-))
"The requested ressource PRODUCTNAME is not available."

The message appears dirctly after starting the "MobileTogetherServer_1.0.b1_x64.exe" by double-click.

The Designer as well as the App are already installed.

Please let me know, where I can find the system requirements for installing the Server!

Best thanks in adavance,
Gerald
bbv  
#2 Posted : Thursday, August 14, 2014 6:52:02 PM(UTC)
bbv

Rank: Administration

Groups: Registered, Administrators
Joined: 7/21/2014(UTC)
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Was thanked: 88 time(s) in 88 post(s)
Hi,

a standard Windows 8.1 should be just fine. Can you attach here the unchanged screenshot of your message (ideally with Installer window behind it). Also, just to be sure - you are not installing it on a 32-bit Windows?

The more details you can share with us other about your Windows, hardware - the better. We will have to try to reproduce what could happen. If you don't make any of the information public in this forum - you can contact Altova Support instead.

In any case - sorry for inconvenience!
seiti  
#3 Posted : Thursday, August 14, 2014 9:03:54 PM(UTC)
seiti

Rank: Newbie

Groups: Registered
Joined: 8/14/2014(UTC)
Posts: 3
Austria

Hi,

the message appears directly in the installer (see attachment). And sure, it's a 64-bit windows 8.1 pro!
seiti attached the following image(s):
Screenshot.PNG
bbv  
#4 Posted : Tuesday, August 19, 2014 3:09:35 PM(UTC)
bbv

Rank: Administration

Groups: Registered, Administrators
Joined: 7/21/2014(UTC)
Posts: 498

Was thanked: 88 time(s) in 88 post(s)
We have now found and fixed the issue - basically the MobileTogether Server installer (does not apply to Designer) failed on all non-US Windows.

We have updated download links - please download again and let us know if you still have any issues.


Altova MobileTogether Experts
seiti  
#5 Posted : Wednesday, August 20, 2014 6:52:50 AM(UTC)
seiti

Rank: Newbie

Groups: Registered
Joined: 8/14/2014(UTC)
Posts: 3
Austria

Now it works. - Thank you!
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