Rank: Newbie
Groups: Registered
Joined: 3/25/2025(UTC) Posts: 3  Thanks: 1 times
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I am an existing user that has a substantial collection on an old phone. However, when I attempt to log into the app on my new phone, it won't accept my password. When I try to recover my password and/or account, it's not sending the e-mail to me. I even tried to create a new user account with a 2nd e-mail and I'm not receiving a confirm-email message. Nothing in my SPAM either.
Is there still support for MyCollections that can assist me?
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Rank: Member
Groups: Registered
Joined: 7/22/2019(UTC) Posts: 25  Location: Vienna Was thanked: 6 time(s) in 6 post(s)
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Hi,
we've just tested this and recovery emails are sent properly for us.
could you please contact altova support (https://www.altova.com/support) and tell us what your email addresses are which did not work.
thanks and best regards
mip
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 1 user thanked MIP for this useful post.
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Rank: Newbie
Groups: Registered
Joined: 3/25/2025(UTC) Posts: 3 Thanks: 1 times
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Thank you, MIP. I appreciate the quick reply. We submitted a ticket last week, but haven't heard back from anyone. We're keen to get it resolved. How do we follow up on our ticket?
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Rank: Member
Groups: Registered
Joined: 7/22/2019(UTC) Posts: 25 Location: Vienna Was thanked: 6 time(s) in 6 post(s)
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Hi,
please check your email accounts (also potential spam folders). Our support already replied to your request.
best regards
mip
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