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Initial connection fails after installation from Microsoft Store - The connection to the MyCollection server fails at step 8
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Leonard  
#1 Posted : Tuesday, August 24, 2021 12:03:12 PM(UTC)
Leonard

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I use Windows 10 x64 and have installed MyCollections.
The application starts up, but stops with the initial conmnection at step 8.
My VPN is off, my firewall is set to low, which accepts all outgoing traffic.
Can somebody help me with this problem?
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bbv  
#2 Posted : Wednesday, August 25, 2021 9:46:35 AM(UTC)
bbv

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What do you mean with step 8? Can you send a screenshot? Or even better - record the screen during the start?
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Leonard  
#3 Posted : Wednesday, August 25, 2021 9:51:33 AM(UTC)
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Screenshot attached
Leonard attached the following image(s):
MyCollections.jpg
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bbv  
#4 Posted : Wednesday, August 25, 2021 9:51:58 AM(UTC)
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With the button Attach?
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bbv  
#5 Posted : Wednesday, August 25, 2021 9:58:33 AM(UTC)
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Ok, thank you. Have been confused initially, because nobody has ever reported something like this.

Do you have enouhg space on disk? This is error when saving sample images to the disk. Maybe there is a setting for your apps not to be able to write to the disk.

In any case - there is nothing we can do here.
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Leonard  
#6 Posted : Wednesday, August 25, 2021 10:01:48 AM(UTC)
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I have 215 GB on disk. Why is there no normal installer, so I do not have to use the Microsoft Store?
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Leonard  
#7 Posted : Wednesday, August 25, 2021 10:05:09 AM(UTC)
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You can make a call to Microsoft, as it is their Store you use to install it on my computer.
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bbv  
#8 Posted : Wednesday, August 25, 2021 10:08:22 AM(UTC)
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Do you have a single disk or multiple?
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Leonard  
#9 Posted : Wednesday, August 25, 2021 10:09:22 AM(UTC)
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Multiple, but applications like those installed via Microsoft Store are on C:
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bbv  
#10 Posted : Wednesday, August 25, 2021 10:10:55 AM(UTC)
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Here is a good collections of steps you can do on your computer to make sure the apps install properly

https://helpdeskgeek.com...ing-apps-11-ways-to-fix/

Take a look at all steps, though the step 5 looks mostly promising to me
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thanks 1 user thanked bbv for this useful post.
Leonard on 8/25/2021(UTC)
Leonard  
#11 Posted : Wednesday, August 25, 2021 10:12:50 AM(UTC)
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I will look into it. Thanks for your help.
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Leonard  
#12 Posted : Wednesday, August 25, 2021 10:18:02 AM(UTC)
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Killing the Microsoft Store was the solution.
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bbv  
#13 Posted : Wednesday, August 25, 2021 10:19:14 AM(UTC)
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Interesting and unexpected...
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