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Internal Error 2738 - Error at installation process of Moblie Designer
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kai-uwe  
#1 Posted : Wednesday, July 27, 2016 3:02:10 PM(UTC)
kai-uwe

Rank: Newbie

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Joined: 7/27/2016(UTC)
Posts: 1
Germany
Location: Brv
Hi,

on my WIN10 Notebook I got the error message "Internal Error 2738" when I will install the software (1.5.3.0).

Is there any solution?

Thanks
ku
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AFC  
#2 Posted : Thursday, July 28, 2016 8:06:11 AM(UTC)
AFC

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Joined: 9/15/2014(UTC)
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Austria

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Hi ku!

This error message indicates that the VBScript engine is not currently registered on the machine where the install/uninstall is taking place.

The VBScript engine can be quickly registered by following these steps:
1. Run Command Prompt as administrator
1.1 Start Menu -> All Programs -> Accessories
1.2 Right click on Command Prompt and select Run as administrator

2. If you are using 32-bit version of Windows:
Type cd %windir%\system32 into the Command Prompt and hit Enter

If you are using 64-bit version of Windows:
Type cd %windir%\syswow64 into the Command Prompt and hit Enter

3. Type regsvr32 vbscript.dll into the Command Prompt and hit Enter

I didn’t find a Microsoft blog that describes this, but you can also see a description here


If you still have problems, maybe you can send an installation log to Altova Support.
Such a log file can be made by executing:
MobileTogetherDesigner.exe /L*xv! <log_file_name>

BTW: Current MobileTogether version is 2.2 - also see What’s New in MobileTogether 2.2?

Altova MobileTogether Experts
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