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jwatt222  
#1 Posted : Friday, April 29, 2022 11:11:09 AM(UTC)
jwatt222

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I cannot start Mobiletogether Server from license server and cannot open it in a web browser from the address bar. I need urgent help to get this up to install my new SSL which has now expired. Tried redownloading both server and license server which has not worked.
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AFC  
#2 Posted : Friday, April 29, 2022 11:55:52 AM(UTC)
AFC

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Did you try to start from "Services" too? Do you get more information there?

btw: for "urgent" requests (an others too :-)) it's always the best to directly contact Altova Support!
jwatt222  
#3 Posted : Friday, April 29, 2022 12:47:43 PM(UTC)
jwatt222

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United States
Location: Virginia

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Thanks, After all these years I am still not sure how to contact Altova Support Directly because I am in the US.When I contact Mass they refer me back to here. Anyway, in services it shows as "stopping" But will not let me do anything to restart it. I am also using Azure with the server. Any other help will be greatly appreciated. My customers are already starting to complain. Thanks,
jwatt222  
#4 Posted : Friday, April 29, 2022 1:36:06 PM(UTC)
jwatt222

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Joined: 5/23/2016(UTC)
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United States
Location: Virginia

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AFC, I was able to stop it inally in services and restart it. I was able to log in. The ssl says it is updated. However, now I have an error message on the nonsecure (80) and secure (443) ports that say "Server is not listening on this port! Please, refer to MobileTogetherServer.log file for more information."

I looked at the file but have no idea what I'm looking at or where to find how to eliminate this problem. Any ideas?
jwatt222  
#5 Posted : Friday, April 29, 2022 1:38:42 PM(UTC)
jwatt222

Rank: Advanced Member

Groups: Registered
Joined: 5/23/2016(UTC)
Posts: 122
United States
Location: Virginia

Thanks: 20 times
Also, I cannot change these ports because then I would have to redo all my apps on google and apple that are using them.
jwatt222  
#6 Posted : Saturday, April 30, 2022 2:24:46 PM(UTC)
jwatt222

Rank: Advanced Member

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Joined: 5/23/2016(UTC)
Posts: 122
United States
Location: Virginia

Thanks: 20 times
AFC, after studying the MobiletogetherServer.log file, I have solved this problem. By using a command prompt and "netstat -aonb" I was able to see that licenseserver was using port 80 and 43 although they were assigned on the firewall to Mobiletogether Server. I assume that I somehow changed this during the reinstallation from 3.7 to 3.8. I reloaded both and made sure that the port assignments were 8088 for licenseserver and 80/443 for the MobileTogether Server. This solved the problem with the ports and I am back up and running.
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